Refund Policy

Overview

At MahadevCloth, we take pride in our craftsmanship and quality. However, we understand that sometimes a product may not meet your expectations. This policy outlines the conditions under which we offer refunds, exchanges, or store credits for our custom-tailored garments and accessories.

General Refund Policy

Our refund policy is designed to be fair to both our customers and our business. Please review the following conditions carefully:

• Ready-to-wear items: May be returned within 14 days of receipt for a full refund, provided they are unworn, unaltered, and in original condition with all tags attached.
• Custom-tailored garments: Generally non-refundable due to their made-to-order nature, unless there is a manufacturing defect or error on our part.
• Final sale items: Clearly marked as such at time of purchase and are not eligible for return or exchange.
• Special orders: Including but not limited to rare fabrics or special designs, are non-refundable.

Refund Process

If you believe your item qualifies for a refund under our policy, please follow these steps:

Conditions for Refund

To be eligible for a refund, your item must meet the following conditions:

• Item must be unused and in the same condition as received
• Original tags must be attached
• Item must be in original packaging
• Proof of purchase or order number must be provided
• For custom items, only manufacturing defects qualify

Non-Refundable Items

The following items cannot be refunded:

• Custom-tailored garments made to your specifications
• Items marked as final sale
• Gift cards
• Personalized or monogrammed items
• Items that have been worn, altered, or damaged after delivery

Refund Timelines

Once your return is received and inspected, we will send you an email to notify you of approval or rejection of your refund. If approved, your refund will be processed as follows:

• Credit card payments: 5-10 business days for the refund to appear on your statement
• PayPal payments: 3-5 business days
• Bank transfers: 7-14 business days

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an eligible item for the same product in a different size, contact us at exchanges@mahadevcloth.com and we will guide you through the process.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

For international returns, you may be subject to import duties and taxes which are non-refundable through MahadevCloth.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at quality@mahadevcloth.com with photos of the damage or defect. We will arrange for return shipping at our expense and either repair, replace, or refund the item at your discretion.

Satisfaction Guarantee

For custom-tailored garments, we offer one round of complimentary alterations if the fit is not perfect. Contact us within 30 days of receiving your garment to arrange alterations at our workshop or with an approved local tailor (costs reimbursed up to $50 with receipt).

Contact Us

For questions about our refund policy or to initiate a return, please contact us:

• By email: returns@mahadevcloth.com
• By phone: +91 98765 43210 (Mon-Sat, 10AM-6PM IST)
• By mail: Returns Department, MahadevCloth, 123 Tailor Street, Colaba, Mumbai 400005, India

Policy Updated: January 1, 2023